All products are made on a potters wheel, fired to Cone 05 for Bisque and then glazed then refired to cone 6 for Glaze firing.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.
Before shipping I make it my mission to make sure every ceramic peice is carefully wrapped to make sure it arrives safely and unharmed.